Help & FAQs

Welcome to our Help & FAQs page! Below, you’ll find answers to the most common questions about shopping with National Restaurant Equipment & Supply (NRES). If you don’t see your question answered here, feel free to contact us directly.

General Questions

1. Where are you located?
We are located at:
7808 Braygreen Rd., Laurel, MD 20707, United States

2. What are your showroom hours?
Our showroom is open:

• Monday to Friday: 9:00 AM – 4:00 PM
• Saturday & Sunday: Closed

3. How can I contact you?
You can reach us at:
Phone: +1 (301) 776-7676
Email: info@nresonline.com

Orders & Payments

4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Discover, and American Express), checks, wire transfers, and financing through our partners.

5. Can I place an order online and pick it up in-store?
Yes! Select the “Pick Up” option during checkout, and we’ll notify you when your order is ready for pickup at our Laurel, MD showroom.

6. Do you offer financing?
Yes, we partner with leading finance and leasing companies to provide competitive rates. Contact us for more details on financing options.

Shipping & Delivery

7. How long does shipping take?
Most orders are shipped within 1–5 business days. Delivery times vary based on location and carrier, typically ranging from 3–15 business days.

8. Do you offer local delivery?
Yes, we offer local delivery with white-glove service (removal, placement, and removal of old equipment) to the Washington DC, Northern Virginia, and Baltimore areas.

9. What is lift-gate delivery?
Lift-gate delivery is a service where the carrier lowers your equipment to the ground. It’s ideal if you don’t have a loading dock. This service must be requested at the time of purchase and is subject to an additional charge.

10. Can I expedite my shipping?
Yes, expedited shipping is available for an additional fee. Contact us for details.

Returns & Warranties

11. What is your return policy?
Returns must be pre-authorized and are subject to a restocking fee (30–35%). Certain items, such as clearance, used, or special orders, are non-returnable. Visit our Return Policy page for more details.

12. Do your products come with a warranty?
Manufacturer warranties are included for most new, in-box equipment. Used, clearance, and overstock items typically do not include a warranty.

Product Questions

13. Do you sell used equipment?
Yes, we offer high-quality used equipment alongside new items. Visit our showroom to explore our inventory.

14. Can I inspect equipment before purchasing?
Absolutely! We encourage customers to visit our showroom in Laurel, MD to inspect both new and used items prior to purchase.

Customer Support

15. I received a damaged item. What should I do?
Inspect all deliveries upon arrival. If you notice damage, do not accept the shipment or note the damage on the delivery receipt. Contact us immediately at +1 (301) 776-7676 for assistance.

16. How do I request a return?
To request a return, contact our Customer Service Team at +1 (301) 776-7676 or email sales@nresonline.com for Return Authorization. Unauthorized returns will not be processed.

Still Have Questions?

If you need further assistance, our Customer Service Team is here to help!

Call Us: +1 (301) 776-7676
Email: info@nresonline.com

We look forward to assisting you!