Shipping Policy

Local Customers:

All orders are welcome to be picked up at our showroom in Laurel, MD.

We also deliver to all local address with full-service delivery (White-glove delivery) which includes removal of your items from the truck, moving the items into your building, removal of old equipment. All mechanical connections and startup are not included in this service. Old unit that is to be removed must be disconnected. This service is provided only to the Washington DC, Northern VA and Baltimore areas. Delivery, shipping, and other costs are not included in normal price of equipment.

Online Customers

Most orders are shipped within 1 to 5 business days except for custom or special-order items. Please call us for exact lead times on items you are purchasing to guarantee delivery. National Restaurant Equipment and Supply ships with all national carriers and, based on the items you purchase, National Restaurant Equipment and Supply will choose the method of delivery that will be cost efficient and most effective. If there is an unexpected delay in the shipping or processing of your order, we will notify the customer via e-mail. For orders with multiple items, they may be delivered at different times. Shipping is not built into any price listed on the website.

Changing Your Shipping Address

Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.

Lead time:

Packages that are shipped take between 3 to 15 business days to deliver depending on location. This is not a guarantee. Lead times are an estimate.

Important Delivery Information:

Your delivery will come by a national carrier. By law they are only required to deliver to a loading dock. If you don’t have a dock and your item is heavy, you will need to take your item off the truck, so please have someone available. If you need 24-hour notice before delivery, please let us know. If you do not have a loading dock and will not be able to assist the driver with a heavy item, please request Lift-Gate or Inside Delivery (see below).

For larger items, we highly recommend that you pre-measure your doorways to make sure it will fit through. You must be able and available to receive your merchandise when the truck arrives, especially if delivery arrangements have been made. If the truck needs to return another day, storage and re-delivery charges may apply.

 

Lift-Gate Delivery:

Lift-gate delivery is where the freight carrier uses a lift to lower your equipment to the ground. If you do not have a loading dock and lift-gate is required, please let us know at the time of order so we could arrange it for you at an additional cost (unless specifically noted otherwise). Please also note that Lift-Gate Delivery is to curb side, and it is the purchasers’ responsibility to bring the unit indoors. If you need help to get your item inside you might want to consider our Inside Delivery service (see below).

Inside Delivery:

Inside Delivery is when the carrier will move your larger equipment into your building. This is assuming that it’s on the first floor and the carriers don’t have to carry your merchandise up or down any staircases. This service is available at additional cost and must be requested at time of order. This service is primarily for larger items. Please contact us in advance if you have questions whether you need this service or not.

Expedited Shipping:

We also provide expedited shipping in certain cases for additional charge. Expedited orders will be processed by National Restaurant Equipment and Supply with-in 12 business hours. Please note that even if your order is on expedited shipping, National Restaurant Equipment and Supply cannot be held responsible for delays caused by the manufacturer or freight carrier.

All freight amounts listed are for commercial deliveries. Some carriers charge an additional fee for residential deliveries.

National Restaurant Equipment and Supply cannot guarantee shipping time (or manufacturing time, when item is not currently available). If you require your equipment on a set date, please order early and allow ample time for the delivery. (If you specify your required date, we will work with you to meet your deadline.)

URGENT NOTE:

Do not sign for or accept any package without opening the box & inspecting for damage! We suggest that you always mark "POTENTIAL HIDDEN DAMAGE" on the delivery receipt unless you are 100% sure that your item is in perfect condition. Otherwise, the freight company will dismiss any claim for concealed damage if your item was indeed damaged during shipment.

If any damage is clearly visible, either don’t accept the item or note any packaging or product damage on the bill of lading. In either case, please contact our customer service dept. at (301)776-7676 immediately.

 

Warranty Guide:

All items sold on the website is with no manufacturer’s warranty. Service for equipment bought at these special rates should be sought by your local commercial equipment service provider.

If a unit purchased by National Restaurant Equipment and Supply is not working up to spec, the client is to contact us immediately with the Model & Serial number of the unit, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.

National Restaurant Equipment and Supply's sole obligation for units sold and within the warranty period is to submit the information to either the manufacturer or a local authorized service agent for the client. Any further service obligations are to be worked out between the client and the authorized agent.

Parts & Labor Warranty:

Manufacturer’s warranty to the original purchaser of every new unit and all parts thereof, to be free from defects in material or workmanship, under normal and proper use and maintenance service as specified per manufacture and proper installation and start-up in accordance with the instruction manual supplied with each unit. Warranty obligation applies as specified by each manufacture, ranging from 30-days to 5-years coverage depending on the item, starting at the date of delivery. Any part covered under this warranty that is determined by an authorized service agent to have been defective within the warranty period is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by the manufactures.

 

Not Covered by Warranty:

Warranty does not cover standard wear and tear such as parts which include door gaskets and bulbs. Warranty also does not cover issues caused by improper installation or lack of basic preventative maintenance which includes regular cleaning of condenser coils. Service requests are covered during normal business hours only. Neither National Restaurant Equipment and Supply nor any manufacture is responsible for any type of loss or damages arising from food or product spoilage claims whether on account of product failure.

Compressor Warranty:

Compressors determined by the factory to have been defective within the extended time period will, be either repaired or replaced with a compressor or compressor parts of similar design and capacity. The extended compressor warranty applies only to sealed parts of the compressor and does not apply to any other parts or components, including, but not limited to: cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting equipment, fan assembly or any other electrical component, etc.

 

Residential Applications:

Most commercial units bear no liability for parts or labor coverage for component failure or other damages resulting from installation in non-commercial or residential applications. Installations in residential buildings usually void the manufacturer's warranty.

California Residents:

California Residents Only. WARNING: There are products on this website that can expose you to chemicals including 1, 3-Butadiene which is known to the state of California to cause cancer, birth defects or other reproductive harm. For more information go to – www.P65Warnings.ca.gov